WHAT PAYMENT TYPES DO YOU ACCEPT?

We accept secure payment using your PayPal account or direct bank transfers

DO YOU HAVE AN ACTUAL STORE WE CAN COME TO?

No, we are an online store only.

DO YOU SHIP INTERNATIONALLY?

No, at this stage we only ship orders within Australia.

WHAT ARE YOUR SHIPPING RATES & RETURNS POLICIES?

Please see our Terms & Conditions page for detailed information on all matters regarding shipping costs, delivery times and returns.

WHEN WILL THIS ITEM BE BACK IN STOCK?

We are constantly reordering stock, and adding fun new products to our store. If one of your favourites has sold out, please email us and we will do our best to let you know when it will be back in stock.

DO YOU OFFER DISCOUNT COUPONS OR CODES?

Yes, occasionally we do. The best way to find out about our sales, special offers and discount coupons as soon as they are announced, is to sign up to our newsletter or follow us on Facebook.

DO YOU WHOLESALE YOUR PRODUCTS?

Yes, we are happy to offer wholesale pricing to approved retailers. If you are a retailer who would like to stock The Downtown Owl products, please send us an email via our Contact page.

WILL YOU SHARE OR SELL MY PERSONAL INFORMATION TO ANYONE?

No. We will use your information to ship your package, and to contact you if we have questions about your order.  We will not share your name, email address, or contact information with any third parties unless required by law.

HOW DO YOU SECURE MY PERSONAL INFORMATION?

The security of your personal information is important to us. Sensitive information such as credit card numbers are processed by the PayPal web site.

PayPal’s security policy can be viewed here: https://www.paypal.com/au/webapps/mpp/paypal-buyer-protection

When you enter information, such as credit card details, login credentials, or a shipping address, we encrypt the transmission of that information using industry standard AES-128 secure socket layer technology (SSL).  If you have any questions about security on our Web site, you can email us at [email protected]