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We accept credit card transactions via Stripe & PayPal
No, we are an online store only.
No, at this stage we only ship orders within Australia.
Please see our Terms & Conditions page for detailed information on all matters regarding shipping costs, delivery times and returns.
We are constantly reordering stock, and adding fun new products to our store. If one of your favourites has sold out, please email us and we will do our best to let you know when it will be back in stock.
Yes, occasionally we do. The best way to find out about our sales, special offers and discount coupons as soon as they are announced, is to sign up to our newsletter or follow us on Facebook.
Yes, we are happy to offer wholesale pricing to approved retailers. If you are a retailer who would like to stock The Downtown Owl products, please send us an email via our Contact page.
No. We will use your information to ship your package, and to contact you if we have questions about your order. We will not share your name, email address, or contact information with any third parties unless required by law.
The security of your personal information is important to us. Sensitive information such as credit card numbers are processed by the PayPal web site.
PayPal’s security policy can be viewed here: https://www.paypal.com/au/webapps/mpp/paypal-buyer-protection
When you enter information, such as credit card details, login credentials, or a shipping address, we encrypt the transmission of that information using industry standard AES-128 secure socket layer technology (SSL). If you have any questions about security on our Web site, you can email us at [email protected]
Hey there! We’re always bringing new products and deals your way, so make sure to stay in touch for updates!